Returns and exchanges

If you have received your order and are unhappy with 1 or more items, you can always return it.
For orders that are send to the Netherlands, Belgium or Germany, returning the package is free of cost. 

Please take the following steps:

1) Print this form and fill it with the right information.
2) Add the printed form to your package with item(s) you wish to return.
3) Fill out the online form for DHL, with your own address:
- Return from the Netherlands: returnform
- Return from Belgium: returnform
- Return from Germany: returnform
4) After completing step 3, you will receive an e-mail with your return label.
5) Print this label and attach this returnlabel to the package.
6) Hand the package over at a DHL service point.

We will process your request as soon as we receive the returned items and will keep you informed via email.  
After we received your package, we will process the return within 14 work days

If you want to exchange something from abroad (other then The Netherlands, Belgium or Germany), you must pay for this yourself.


 

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